Refund/Return

Return & Refund Policy
⚠️ IMPORTANT NOTIFICATION: Official Channel Exclusivity

All customer support services, warranties, and policies outlined herein are exclusively applicable to orders placed directly on our official website: https://www.triumphlaser.net/.

If your products were purchased through our stores on third-party shopping platforms, marketplaces, or unauthorized distributors rather than our official website, Triumph Laser will not be held responsible for your order, and such orders are outside the scope of this policy.

Thank you for purchasing from Triumph Laser. We stand behind the quality of our industrial laser machines and accessories. If you experience any issues with your order, please contact us first, and our professional team will assist you with technical support, repairs, replacement parts, or other customized solutions.
1. Two (2) Years Limited Warranty
All Triumph Laser machines are backed by a comprehensive 2-Year Warranty starting from the date of purchase.
  • Scope of Coverage: During the warranty period, Triumph Laser will be fully responsible for addressing all machine failures and manufacturing damages. We will provide necessary replacement parts and remote official technical guidance at no cost to the customer.
  • Exclusions: This warranty does not cover failures, damages, or defects resulting from personal improper use, lack of proper maintenance, unauthorized modifications, or accidental/incorrect storage.
  • CRITICAL NOTICE REGARDING THIRD-PARTY REPAIRS: Please DO NOT hire, authorize, or engage any third-party technician or repair service to fix your laser machine or address any operational issues. The Triumph Laser technical support team and our official repair stations are solely responsible for all maintenance. This 2-year warranty is strictly conditional upon all repair operations being performed by Triumph Laser officials. Engaging a third party to perform any repair or diagnostic work will immediately render the 2-year warranty null and void.
2. Return Windows & Prior Authorization Requirement
Customers retain the right to request a return or replacement within 30 calendar days from the date of product delivery. Any requests initiated outside this 30-day window will be rejected. Strict Policy: All returns, exchanges, or refunds must be approved by us in advance. Returns sent back to our facilities without a valid, pre-issued Return Authorization will be strictly rejected at the shipper's expense.
3. Return Authorization Process
To initiate a return and obtain your mandatory Return Authorization, you must contact our official support team first and provide the following validation details:
  1. Order Number
  2. Product Name / Model
  3. Detailed Reason for Return
  4. Clear, high-resolution photos or videos demonstrating the condition or specified problem of the machine.
4. Damaged or Defective Items upon Arrival (Shipping Damages)
We ensure all machinery undergoes rigorous quality control and secure heavy-duty packing before dispatch. If your machine arrives with verified manufacturer defects or shipping damages:
  • Resolution Priority: Our standard protocol is to rectify the issue swiftly without triggering a full product return. We will provide free replacement parts and intensive remote video technical guidance to restore the machine to perfect operational standards. (Please note: We do not provide local, on-site technical support.)
  • Replacement: If the technical defect cannot be resolved through remote guidance and parts replacement, we will arrange a completely free product replacement.
  • Cost: Triumph Laser will cover 100% of all associated costs for verified defects or damages. The customer bears zero financial responsibility.
5. Customer Remorse Returns (Voluntary Returns)
If you choose to return a standard, non-customized stock machine due to customer remorse (e.g., changed your mind, no longer need the device), Triumph Laser will coordinate the return logistics and schedule an on-site freight pickup at your address. The final refund calculation is contingent upon the verified physical and operational condition of the returned asset, outlined as follows:
Product Condition Package & Usage Status Customer Financial Responsibility Refund Restructuring Policy
With Manufacturer Defects or Damages Unopened or Opened • None ($0) Full refund or free replacement. Triumph Laser covers all freight.
Customer Remorse (Voluntary Return) Unopened & Unused • Actual Return Shipping Fee
• 5% Restocking Fee		 Refund of product price minus return shipping costs and a 5% restocking fee.
Opened but Unused • Actual Return Shipping Fee
• 10% Restocking Fee		 Refund of product price minus return shipping costs and a 10% restocking fee.
Opened and Used • Actual Return Shipping Fee
• 30% Depreciation Fee		 Refund of product price minus return shipping costs and a 30% depreciation fee.
*Note: Return shipping fees are calculated on real-time quotes provided by our freight carriers at the time of pickup and will be deducted directly from your final refund settlement. No returns will be accepted for items with severe artificial damage or unauthorized user modifications.
6. Refund Settlement Method & Timeframe
Upon safe delivery of the returned equipment to our processing facility, our engineers will complete a quality and status inspection. Once approved, your net refund will be processed within 5 to 7 business days. All refunds will be issued prioritizing your original PayPal account utilized during the initial transaction.
7. Cancellation Policy
Orders may be cancelled without penalty prior to product dispatch. If a cancellation request is submitted after the machine has been transferred to the logistics carrier or left our facility, it will be categorized as a "Customer Remorse Return," and the customer will be liable for return freight costs and the 5% restocking fee.
8. Return Address
Return Address (Only after approval): 102, Building A, Zhangge Science Park, 32 Dafu Road, Zhangge Community, Fucheng Street, Longhua District, Shenzhen,China Do NOT return any products to this address without our approval. Unauthorized returns will not be accepted.
9. Contact Official Support
For official technical assistance, warranty claims, or to initiate a Return Authorization request, please connect directly with us via our official portal at www.triumphlaser.net.